We offer free shipping on all UK orders sent as a 2-5 day service, there is tracking on the parcel, so we can send you the tracking information to let you know where it is.
There is another option at checkout which is a 24 hour signed and tracked service by Royal Mail and this is an option to pay for depending on weight, so is worked out by how many are ordered. This option must be ordered before 12pm that day.
This is based on weight so depends on your order and at checkout it will give you the amount.
Returns and Refunds To be eligible for a return, your item must be unused and in the same condition that you received it. Items may be tried on but not used and sent back in original clear bag packaging. Once your return is received and inspected and all is fine, we will then process your refund of the amount that you are returning. The amount will automatically be applied to your credit card, paypal or other original method of payment, banks are 4-10 days. Which is controlled by the banks and not us.
To return the item to us -go to our Returns and Exchanges drop down and follow the instructions. This will create a paid for by us postage label.
Please return the item as above and then as above go to our Returns and Exchanges drop down and follow the instructions.
CT Equine Collection
Castleway Investment Management LLP
COMPANY REG OC420783
Registered in England
Registered office address: 44 The Pantiles, Tunbridge Wells, Kent, United Kingdom, TN2 5TN
Postal address: Suit 69 , Middle court, Copley Hill Business park, Cambridge Road, Cambridge, CB223GN